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  • I did not get what I ordered. What should I do?
    Oops! Of course that’s never our intention. We are happy to assist you. Please contact us at and describe your problem.
  • My delivery was broken or incomplete. What should I do?
    That’s too bad! We’ll try to fix it right away. Tell us what’s wrong by email:
  • Are the products in the webshop also available in Coffeeshop De Kade?
    Yes! Everything is also available in Coffeeshop De Kade. You are always welcome to come by and check it out!
  • What payment methods can I use?
    We accept almost all known payment methods like creditcard, iDeal or Apple Pay.
  • Something went wrong with my payment. Now what?
    If your payment did not go well, but no money has been withdrawn from your account, you can try again. For other payment related problems you can contact us at
  • Where does De Kade Boutique deliver?
    The products from our webshop are available in most European countries. Please visit our shipping page to see if your country is available and for additional costs.
  • Who will deliver my package?
    All of our packages are sent and delivered by PostNL or DHL.
  • How can I track my order?
    You will receive a Track&Trace from PostNL/DHL when your shipment is processed.
  • Can I return my order?
    You can return your package within 14 days. When returning your order, you are responsible for the costs. We advise you to send your return with a track&trace so you have proof of the shipment. You can return your order, as long as it is in the same condition as received.
  • How do I return my order?
    You can return your order with terms return form. Print out the form and attach it to your package. Make sure you add your confirmation mail.
  • How will I be refunded?
    If your return order is in good condition, you will be automatically refunded within 14 days after we received your package. The amount will be refunded to the same account you paid with.
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